Please familiarize yourself with some of our most important policies. If you have any questions please contact us.
Appointment Rescheduling/Cancellation Policy
Our goal is to provide patients with the highest quality medical care in a timely manner. Appointments are in high demand and no-shows and late cancellations inconvenience other patients who need care, missed appointments are also a loss of revenue for our practice. As a courtesy, we will attempt to confirm all appointments via automated email, text message and/or phone call one day before the appointment but please understand that this is not always possible.
A no-show is any missed appointment without the minimum 24 hours notice. Cancellations less than 24 hours in advance are also considered as a no-show. Arriving more than 15 minutes late without communication to the office will also be considered a no-show. All no-shows are recorded in the medical record of the patient.
In order to insure you receive your glasses order as soon as possible we electronically submit all orders the same day. Since ALL GLASSES ARE CUSTOM ORDERED we are only able to to cancel your order that same day. Once an order is submitted the labs have already started to process the glasses and they cannot be cancelled.
Cancellations after the order date will be treated as returns and will be subject to our return policy:
Contact Lens Return Policy
Our goal is to provide patients with the highest quality medical care in a timely manner. Appointments are in high demand and no-shows and late cancellations inconvenience other patients who need care, missed appointments are also a loss of revenue for our practice. As a courtesy, we will attempt to confirm all appointments via automated email, text message and/or phone call one day before the appointment but please understand that this is not always possible.
- It is the responsibility of the patient to know and keep all appointments.
- If it is necessary to cancel or reschedule the appointment, we require 24 hours advance notice.
A no-show is any missed appointment without the minimum 24 hours notice. Cancellations less than 24 hours in advance are also considered as a no-show. Arriving more than 15 minutes late without communication to the office will also be considered a no-show. All no-shows are recorded in the medical record of the patient.
- A no-show fee of $75 will be charged to the patient’s account and is the responsibility of the patient to pay this fee in full. All no-show fees must be paid in full before any future appointments can be scheduled.
In order to insure you receive your glasses order as soon as possible we electronically submit all orders the same day. Since ALL GLASSES ARE CUSTOM ORDERED we are only able to to cancel your order that same day. Once an order is submitted the labs have already started to process the glasses and they cannot be cancelled.
Cancellations after the order date will be treated as returns and will be subject to our return policy:
- As a courtesy to you, within 30 days of ordering or picking up glasses, 75% of the frame cost can be returned to you. We charge a 25% restocking fee on all frames.
- Frames cannot be exchanged.
- Lenses cannot be returned or exchanged.
- Prescription lenses will be replaced if there is a prescription change within 60 days of the original exam at no additional charge. This applies ONLY if a Clear View Eye Associates doctor wrote the original prescription. If it is a prescription from an outside doctor, we will charge 50% on all lens remakes.
Contact Lens Return Policy
- 100% payment is required on all contact lens purchases at the time the order is placed.
- Contact lens boxes may be returned or exchanged within 3 months of the purchase date ONLY if they are unopened.
- All contact lens returns and exchanges are subject to a $4 restocking fee.
- If, for an exchange, there is a difference in price, the patient is responsible to pay the difference.
- Opened contact lens boxes cannot be returned or exchanged under any circumstances.
Insurance Coverage Policy
As a courtesy to our patients we try to access and pull your insurance before every appointment. It is not always possible to pull every insurance and the information we are able to see is often limited. For the most accurate description of your benefits, please contact your insurance company directly before your services. All policies have exclusions and most have deductibles and copays. It is your responsibility to understand and know what these are. If you have questions regarding your insurance you must contact your insurance company. We are not responsible to do so.
- It is the patient's (or guardian/representative of the patient) responsibility to know your individual benefits and coverage details BEFORE you receive services.
- After we process your insurance claim, any remaining or returned balance is solely the patient's responsibility.
- All balances must be paid within 30 days after your insurance processes your claim and you receive the bill.
- We cannot backdate any claims.
- All co-pays are due at the time of service.
- Please remember, your insurance is between you and your insurance company, not between the insurance company and our office.
For your information please familiarize yourself with our privacy policy: Notice of Privacy Practices